Cameras & doorbells

[Tdogg]

Thank you,  but for some reason I am not getting the option to click for inserting the photo when I go to ask a new question

[RokuRiamie-D]

Hi @Tdogg,

Thanks for the response.

Please follow this steps process on how to insert an image in a post.

To insert an image in a post:

1. Start a new post.
2. Click Insert Image.
3. Choose an image source location.
4. Follow the on-screen instructions

For reference, please visit this link: How do I insert an image in a post?

We hope you find this information helpful.

Cheers,
Riamie

[Tdogg]

https://photos.app.goo.gl/FfESFAhcwtbB4NfE7 

Hope that works for you to show the message I am reciving

[RokuRiamie-D]

Hi @Tdogg,

Thanks for the update!

Thank you for sharing a photo with us. We would like to gather some additional information to better assist you. Can you please specify whether you are able to view the event recordings, the live feed, and the photo albums when you encounter the message that says “Need Permission”?

We look forward to your response.

Cheers,
Riamie

[Tdogg]

I can view events when I go to that tab.  I can see live events also.  On the live screen along the bottom, if I click the more icon.  It opens and when I click the album that is when I get the message

[RokuRiamie-D]

Hi @Tdogg,

Thanks for the response!

Were you able to view your Roku camera albums despite receiving a "Need Permission" message? Is there an option you can select when viewing the albums or when you get the message?

Thank you for your cooperation. We look forward to your response.

Cheers,
Riamie

[TwiztedPappy]

I am also having this same issue now. I can view live feeds, I can view the events recorded, but when I click "more*" to view my album it flashes a message saying permission needed. I have granted the app all permissions, there is none denied. It still won't let me access album. I tried signing out and back in, I deleted the app and reinstalled, still no access

[RokuRiamie-D]

Hi @TwiztedPappy,

Welcome to the Roku Community!

We appreciate you for letting us know that you can't access the album of your Roku cameras from your phone. We would like to take a closer look into this issue.

Before we proceed, we would like to try installing the Roku Smart Home app top different mobile devices and see if the same issue occurs. Ensure that the Roku Smart Home app, camera, and mobile device are running the latest versions.

If the issue persists, please provide us with the following:

• Roku Camera Model: 
• MAC address: 
• Error Code: 
• Smart Home app Firmware version :
• Mobile device make, model, and OS/iOS version:
• Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
• Troubleshooting steps taken

We look forward to your response.

Thanks,
Riamie