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My wired outdoor Roku camera doesn't record all events

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My wired outdoor Roku camera doesn't record all events. It only records some of the events. What can I do?

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RokuJohnB
Community Moderator
Community Moderator

Re: My wired outdoor Roku camera doesn't record all events

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Hey @BereniceAlegria,

Greetings from the Roku Community!

If your Roku wired outdoor camera isn't recording, ensure the Roku Smart Home app and camera firmware are up-to-date, motion and sound detection are enabled in the Event Recording settings, and no conflicting scheduled rules exist.

We hope this helps. Please keep us posted on what you find out.

Best,
The Roku Community Team

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: My wired outdoor Roku camera doesn't record all events

Jump to solution

Hey @BereniceAlegria,

Greetings from the Roku Community!

If your Roku wired outdoor camera isn't recording, ensure the Roku Smart Home app and camera firmware are up-to-date, motion and sound detection are enabled in the Event Recording settings, and no conflicting scheduled rules exist.

We hope this helps. Please keep us posted on what you find out.

Best,
The Roku Community Team

John
Roku Community Moderator
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