Cameras & doorbells

[RokuJohnB]

Hi Community users,

Thank you for the additional information!

Please be aware that we are working to resolve the issue. In the meantime, we'll need your help forwarding an additional update to the team. Please share with us the details below.

• DID/MAC:
• Roku Model:
• Firmware version:
• Troubleshooting steps taken:
• Log ID:

We look forward to your responses and gathering your details.

Thanks,
John

[masonallena]

Model: Wire free video doorbell

MAC: 7C67AB565A6C

Model: Wire free outdoor camera

MAC: 7C67AB659F91

I started to have the same issue yesterday (9/13/2024). All of my settings are correct in terms of event recording and detection. Please help me fix this issue. I would hate to have to return these cameras and go with a different brand.