Cameras & doorbells

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Selina2025
Newbie

Missing footage on camera

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How can footage come up missing 

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RokuJohnB
Community Moderator
Community Moderator

Re: Missing footage on camera

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Hey @Selina2025,

Greetings from the Roku Community!

If you are missing recordings you expected to see in the smart home app or your micro SD card, check if you have created any rules affecting your recordings.

  1. Open the Home screen.
  2. Select your camera or doorbell.
  3. Tap Settings.
  4. Tap Rules.
  • Check if you have rules specifying that your camera or motion detection should be turned off.
  • Review if you have rules affecting when your recordings start and end.

For more information, check out this support article on how to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell.

We hope this helps.

Best,
The Roku Community Team

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Missing footage on camera

Jump to solution

Hey @Selina2025,

Greetings from the Roku Community!

If you are missing recordings you expected to see in the smart home app or your micro SD card, check if you have created any rules affecting your recordings.

  1. Open the Home screen.
  2. Select your camera or doorbell.
  3. Tap Settings.
  4. Tap Rules.
  • Check if you have rules specifying that your camera or motion detection should be turned off.
  • Review if you have rules affecting when your recordings start and end.

For more information, check out this support article on how to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell.

We hope this helps.

Best,
The Roku Community Team

John
Roku Community Moderator
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