Cameras & doorbells

[Dieselfixer1]

A few of us have already sent the requested info. Now we need a solution.

[RokuReynan-L]

Hi, @Dieselfixer1.

Thanks for getting back to us!

We appreciate you providing us with the information we needed. We've already forwarded this to our appropriate team and we'll let you know once we have an update. In the meantime, we appreciate your patience and understanding as we look into this.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
The Roku Community Team

[hcsadave]

Enough people, including myself, already gave enough information to fix the problem. They have diagnostics. They can test it on a variety of current popular systems. They can co.pars versions and go back to what worked. I will need a refund for my suibscription. I can not view what is necessary to me under these parameters. I bought 2 cameras and can not utilize these in the not zoomed state.

Please update us soon. You do not need my list of ids to fix this.

[JoshuaO1974]

MODEL: SCS11-00X

DEVICE ID: S19X247VEF30167947FF

Firmware: 6.1.0 Build 54-JA

Phone:

Google Pixel 9

Hardware Version: MP1.0

Android 15

Build Number: AP4A.250205.002

[brion319]

same issue started last night model cs1000x firm ware 6.1.0 s23 android 

[RokuReynan-L]

Hi there! 

Greetings from the Roku Community!

Thanks for providing us with this information. We've already forwarded it to our appropriate team for review and will let you know when there's an update.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
The Roku Community Team

[RokuReynan-L]

Hi, @NoJumpJackFlash.

Thanks for getting back to us

We appreciate you letting us know about this. We'd like to look further into this.

Could you share the following info with us?

• Camera model, Device ID, and Firmware version
• Phone brand, model, and OS version

Looking forward to hearing from you! 

Thanks,
The Roku Community Team

[NoJumpJackFlash]

I have four CS1000X indoor cameras.

 - Firmware version 6.1.0 build 48-FD

- Only the Virtual Device ID is listed for each camera in the Android app. Do you mean that? It's insanely long.

Phone is a Samsung Galaxy S10e

- OS = Android Version 12

- I also tried it on my wife's Google Pixel 6a with same failure results.

[RokuReynan-L]

Hi, @NoJumpJackFlash.

Thanks for getting back to us!

We appreciate you providing the details we need. We just need some additional information.

Could you please help us with the details below?

• Roku TV model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• MAC Address of your camera.

We'll wait for your response.

Thanks,
The Roku Community Team