Cameras & doorbells

[pejl326]

My ticket 8789594 has not been resolved or responded to.  I have a router configured to 2.4 and while other devices are connected to it my Roku smart home cameras are not able to.  Purchased the cameras through Roku.  Not a satisfied customer.

[RokuEuniceL · Accepted solution]

Hi @pejl326,

Greetings from the Roku Community!

We regret to hear about this. We'll be glad to assist you with your problem of connecting your Roku Smart Home camera to your network. Please check out this support article on why your Roku Smart Home device is not connecting to the app during setup and ensure to follow the troubleshooting steps provided.

We hope this helps.

Kind regards,

Eunice