Cameras & doorbells

[TitoSantiago]

Hi I have a 360 indoor camera last night it wouldn't turn off when I would click off in the app I tried to unplug and replug and the camera would just stay on after it repowered then I tried a factory reset and now its just giving me error code 90, my WiFi is on the 2.4 ghz, I tried to delete the device to re connect it just tells me "failed" does anyone know what I should do?

[RokuJohnB · Accepted solution]

Hi @TitoSantiago,

Greetings from the Roku Community!

We appreciate the troubleshooting steps you have taken so far, and we will be more than happy to assist you further with this problem you had with the Roku Indoor 360 camera.

Please check out this support article here on how to fix Roku Smart Home device offline issues.

Hope you'll find this info useful. Please keep us posted.

Best,
The Roku Community Team