Cameras & doorbells

[NunyaBiz25]

Every single time we try to check the live feed on the app, or play recorded events, we see that they're offline, won't reconnect (error code -45) & have not even been recording events (despite paying the monthly subscription fee). Tell me, Roku... What the **bleep** is the point of even having cameras installed & paying for a monthly subscription if the junk don't stay connected & don't record events? Are you going to do anything to make this right? We don't need a cut & pasted response about reset instructions & it's not our wifi. So, now what???

[RokuReynan-L · Accepted solution]

Hey there! @NunyaBiz25.

Welcome to the Roku Community!

Sorry for the trouble you're having—we’re here to help!

For this specific error, try these steps:

1. Check if the camera’s internet connection is working properly and that there’s no outage.
2. Tap "Reconnect" on the live stream to give it another shot.
3. Power cycle the camera.
4. Unplug the USB cable from the camera.
5. Wait 30-60 seconds, plug it back in, and try again.

Still, having trouble? Let us know, and we'll keep working on a solution!

Thanks,
The Roku Community Team

[NunyaBiz25]

That "solution" didn't resolve the problem. the problem is that they won't stay connected. fix the real problem. any decent company with decent products and charging monthly subscription fees would fix the actual problem instead of telling their customers to just unplug it and plug it back in. just admit that roku cameras are trash, customer service is trash and customers don't mean a mf thing to y'all.

[RokuReynan-L]

Hi, @NunyaBiz25.

Thanks for getting back to us!

Apologies for the inconvenience this has caused you. We're here to provide some steps you can try.

Could you please try to restart your router? If the issue persists, try to re-set up the camera.

Please keep us posted.

Thanks,
The Roku Community Team

[Jrholme]

I am having this same error code and have done all the suggested fixes without a resolution. I cannot find a phone number to speak with anyone about this either. I just keep sending messages to the company and get no response. I am rethinking everything using Roku service for anything! 

[NunyaBiz25]

Unfortunately, you won't get a response or fix for this. I've tried for months. They simply don't give a d@mn about customers or actually providing a real solution to a very common issue. All they really care about is collecting our money, after that we don't matter & are on our own. I'm sorry you're having the same problems. I wish I could warn everyone considering their junk products & lousy services before they waste their money & have to deal with the frustration. This error code has to do with the communication between the cameras & the app, though even while "disconnected", the cameras sometimes still record motion event clips. If they cared, they would fix the problem I stead of telling us to reset the cameras, reset our wifi, or even reinstall the cameras (none of which does a thing to help). They just don't care.

[RokuReynan-L]

Hi there.

Thanks for reaching out!

We understand that you're having this issue. We'd like to know more about this.

Just to double-check, have you tried uninstalling and reinstalling the app? Let's see if that would make any difference.

We'll wait for your response.

Thanks,
Roku Community Team