Cameras & doorbells

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Archuletad
Newbie

Door bell camera footage not working properly

Doorbell video camera footage not working,just a grey or black screen. How do I fix this problem? I’ve tried resetting it. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Door bell camera footage not working properly

Hi @Archuletad,

Thank you for your first post here in the Roku Community!

We understand you're having a problem with the Roku doorbell camera since the footage is not working. We're happy to help. Please try to uninstall the Roku smart home app and re-install back again.

If the problem still persists, can you please provide the following information below?

  • When did the issue start?
  • Could you provide us with a screenshot or photo?

We look forward to hearing from you soon.

Thanks,
John

John
Roku Community Moderator
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