Cameras & doorbells

[amandad88]

I am aslo having this problem with my new outdoor wireless camera. Ive done all these things that you've said to do multiple times and it still didn't work.

[RokuRiamie-D · Accepted solution]

Hi @amandad88,

Thanks for posting!

We understand that your Wireless Outdoor Camera is not recording videos. Here are some steps to resolve the issue:

Log out and back into the smart home app:

1. Open the app and go to "Account" in the bottom left corner.
2. Select "Sign Out."
3. On the sign-in page, choose "Use a different Roku account" and manually enter your email and password for a refresh.

After logging back in, exit the app, lock your phone, and trigger motion on the camera. It may take up to a minute to receive the event notification.

If the issue persists, please let us know for further assistance.

Roku Community Team