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lancewiczb
Newbie

Can I get videos older than two weeks old

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Can I get videos older than two weeks old and if so how?

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renojim
Community Streaming Expert

Re: Can I get videos older than two weeks old

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If you didn't have it set up to simultaneously save videos to a microSD card, then "an event recording is stored in the cloud for 14 days".

How to set up and view recordings on your Roku Smart Home camera or video doorbell | Official Roku S...

You can also save videos on your phone before the 14 days has expired, but afterward they are gone.

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renojim
Community Streaming Expert

Re: Can I get videos older than two weeks old

Jump to solution

If you didn't have it set up to simultaneously save videos to a microSD card, then "an event recording is stored in the cloud for 14 days".

How to set up and view recordings on your Roku Smart Home camera or video doorbell | Official Roku S...

You can also save videos on your phone before the 14 days has expired, but afterward they are gone.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
EWalker02
Newbie

Re: Can I get videos older than two weeks old

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Where do they go? Is there anyway to be able to recover them?

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JWS9518
Binge Watcher

Re: Can I get videos older than two weeks old

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@EWalker02 

Depending on the company who provides the cloud services, in this case Roku, they have a limited amount of storage for each user's recordings and a designated retention time for those recordings, which is 14 days in this circumstance.  Because of that limited space, they are automatically overwritten with new data or automatically deleted to preserve that limited space.

If you don't have that video saved locally, there would be no way to retrieve that video as once it is deleted or overwritten, it is damaged beyond retrieval.  Even videos deleted locally on your computer or other devices are difficult to retrieve intact due to their file size and how easily corruptible the bytes within the video tend to make the whole video unplayable by even the most sophisticated retrieval means. 

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