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brooks4217
Newbie
‎02-15-2023 07:39 AM

Cameras are detecting animals even though being set to person and vehicles set

I have my camera set to people and vehicles. Why does it detect my animals running around and how do I stop the animal detection?

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RokuDanny-R
Retired Moderator
‎02-15-2023 10:02 AM

Re: Cameras are detecting animals even though being set to person and vehicles set

@brooks4217 

Thanks for inquiry.

It sounds like you are using Smart Detection. Can you verify that pet is unchecked in the Smart Detection settings? If so, can you submit the video with what it was actually detecting? This can be done while viewing the the video. 

Please be aware that we are always striving to provide better service and submitting what is wrong will make future detection better.


Thanks,
Danny

Danny R.
Roku Community Moderator
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