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ramirezruby8992
Newbie
3 weeks ago

Camera no internet connection

Keep saying fail or no internet but tv and tablet all ork

0 Kudos
1 REPLY 1
RokuRiamie-D
Community Moderator
Community Moderator
3 weeks ago

Re: Camera no internet connection

Hey @ramirezruby8992,

We understand that your camera is experiencing a connectivity issue. We'd like to take a closer look.

Share with us some details:

  • Model of the camera
  • What is the specific error?
  • Does the error occur upon opening the app, viewing the live stream, or watching the event recordings?
  • What is the latest version of the Roku Smart Home app on your phone?

Let's see if this works for you:

  1. Ensure that your camera is not way too far from the router.
  2. Uninstall and reinstall the app
  3. Restart the Camera
  4. Restart your router

For more tips, click here.

We'll wait for your response.

Roku Community Team

Riamie D.
Roku Community Moderator
0 Kudos
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