Cameras & doorbells

[camasa027]

Hi.
I’ve got two Roku Smart Home cameras and both are covered under an active subscription. They used to record video just fine when motion was detected. But ever since I changed the detection zone settings, it only takes snapshots no more video clips no matter what I do.

I’ve tried :

• Rebooting
• Reset the motion detection settings
• Removed and re-added the cameras
• Verified my subscription is active and linked

Still stuck with photo-only events. Has anyone dealt with this or found a fix? Appreciate any help!

[RokuRiamie-D · Accepted solution]

Hi @camasa027,

We understand that you're only getting images on the Roku Cameras cloud recording, and we're here to help.

Try to login with the Roku account to see if the two Roku cameras are included with your Smart Home device subscription. To check follow these steps:

1. Sign in to your Roku account
2. Select Manage Your Subscriptions
3. Under Active subscriptions, select Roku Smart Home Subscription
4. Select Manage subscription

Just check if your Smart Home devices have a checkmark—if they do, that means they're part of your subscription. If they don’t have a checkmark, you can easily add them to your subscription from there.

Important: If you add this to your subscription, it might change your plan based on what you have right now.

For more details, click here.

Hope this helps, and keep us posted.

Roku Community Team