Cameras & doorbells

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mrsvprokids
Reel Rookie

App randomly freezes

Wish I had paid closer attention to forum posts prior to WASTING MY MONEY on Roku Doorbell + 2 Cam Bundle but it's now time to plant them in the garden after AGAIN spending almost 4 hours with nice products and a TERRIBLE, USELESS, APP that just plain DOES NOT WORK!!!

Congrats Roku marketing and sales but your IT division needs to all be fired and replaced by a handful of high school Tech Club Kids that could design a better app (one that actually works) in probably 1 or 2 days.

It just ain't all that difficult - every other cam company (even those that don't speak English) manages to do it - WHY CAN'T YOU???

App randomly freezes, refuses to respond to android phone input gestures, constantly loses connection to wifi/bluetooth (that works perfectly fine with every other app in my home) and then tries to insist that it's something that I am doing wrong (it's NOT).

You've lost me as a customer (if that matters one iota to you).

Marilyn

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2 REPLIES 2
Beerad
Reel Rookie

Re: App randomly freezes

Couldn’t agree with you more.  The make it seem as if we are the issue. Roku is the only issue that I have. Everything else in my house works just fine

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RokuReynan-L
Community Moderator
Community Moderator

Re: App randomly freezes

Hi, @mrsvprokids and @Beerad.

Greetings from the Roku Community!

Apologies for the inconvenience this has caused you. We'd like to know more about this.

Is there any error code/message showing on the app? Also, have you tried updating the app?

Please keep us updated.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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