Help

Audio

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Js88
Newbie
‎12-30-2023 08:06 AM

Roku streambar 4K sound not Turing off

Roku streambar sound will not turn off. The remote will turn the tv off and the light on the streambar goes out, but the sound is still on. How do I fix this please?!!!

0 Kudos
Reply
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator
‎01-01-2024 02:24 PM

Re: Roku streambar 4K sound not Turing off

Welcome and thank you for posting here in the Roku Community, @Js88!

We'd be more than happy to assist you with this.

Firstly, is this your first time setting up a Roku streambar? Has this happened before? In addition,  please make sure that you are using a Roku remote that is currently paired to your Roku streambar for you to be able to utilize it properly. 

We'll be looking forward to your response as we are more than eager to provide you with an accurate resolution. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Reply
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!