Audio

[Ryanr11]

@RokuHaz-M
@RokuEmmanuel-D

Can either of you assist me with my issue below? I was dealing with another moderator (RokuArjiemar) who appears to have retired.

I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired. I have followed all following troubleshooting tips I can find online and on these forums with no success:

1) Unplugging and plugging the speakers back in
2) Moving speakers closer to TV
3) Restarting Roku TV
4) Factory Reset on Wireless speakers
5) Factory reset on Roku TV

My Roku TV still will not re-pair to my wireless speakers

Current Setup:

Roku TV - Model: 65R4AX , Software Version: 14.1

Roku Wireless Speakers - Model: 9020X

Also for context:

Issue report tracker

Model: G848X- Roku TV
Serial number: X01200U3GPES
(SONU43D3GPES)
Software version: 14.1.4 . build 5700-ET
GC version: 12.9.26
Timestamp: 2025-01-14T23:14:01Z

Please use issue ID ES-020-114 to report the current issue

------------
Any guidance or assistance would be greatly appreciated

[Sparks_Stevie]

No one's interested in helping with this issue. My speakers are brand new and won't pair to a replacement Roku television. It's been over a week since I've checked but still no assistance. Other people have waited much longer for help with this very issue. Their speakers are trash. Mine are going back.

[Gamertag3110]

Well, sorry to you too, my man. Yeah, it sucks, I liked roku for years because they were cheap and worked. I guess this is the cheap part. If they failed due to hardware I would really understand somewhat, but the refusal to even admit a software problem caused this is frustrating