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Sbiotech
Newbie
‎11-13-2023 05:31 PM

Disconnect 4 to 5 times a day my Roku Soundbar why

Why is the Roku soundbar disconnects 3 to 4 times a day when watching a movie however my old Roku over 5 years old never disconnected and work perfect for all them years what a stupid buy buying a new one don't waste your money

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1 REPLY 1
RokuEuniceL
Retired Moderator
‎11-14-2023 07:43 AM

Re: Disconnect 4 to 5 times a day my Roku Soundbar why

Hi @Sbiotech,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku Soundbar. We'd like to know more about it so we can further assist you. Kindly provide us with the following details:

  • How are you powering your Roku Soundbar?
  • Is the issue happening on all contents or channels, or is this isolated to one content or channel? (Specify)
  • Are you getting any error messages or error codes while trying to play a content?
  • How far is your Roku soundbar from your network router?

We'll be waiting for your reply.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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