Apps & viewing

[melgra]

When we access our Roku stick direct TV comes up and wants us to log in.  We do not have direct TV.  The remote will not work and take us to the home page to make another selection. We have unplugged, restarted and nothing works. We are stuck on Direct Tv.

[RokuCarly]

Welcome to the Roku Community, @melgra!

Thanks for letting us know about the streaming issue you've encountered on your Roku device. We'd be happy to assist you and help you get back on streaming.

Before proceeding, we'd like to assess your concern better and it would be great if you could provide us with additional information such as follows:

• When did you start seeing this issue occur?
• Did your Roku streaming stick recently receive any software update prior to this happening that might have triggered this issue?
• Do you have a spare physical Roku remote that we can try to see if you can pair it to the affected device and check if we can navigate to your Home screen? 

In the meantime, kindly troubleshoot your remote by following the steps below to help you fix your voice remote:

If your voice remote uses standard batteries, use the following steps to replace the batteries in your voice remote with a new matching pair.

1. Locate a new matching pair of batteries
2. Remove the battery cover on the back of your remote
3. Remove both batteries from the battery compartment
4. Insert the negative (-) end of the new battery and then gently push the positive (+) end until the battery clicks into place
5. Repeat the previous step to install the second battery
6. Put the battery cover back on your remote

We'll be looking forward to your update!

Warm regards,
Carly