Apps & viewing

[TheOriginalTony]

Removed.

Updated and restarted Roku

Reinstalled ITVX app, still doesn't work. Goes to splash screen then drops out to Roku menu.

[Janerg]

I’m having the exact same problem today! 

[Dago]

Having the same problem with itvx on all 3 of our roku devices. Flashes up itvx but immediately goes back to home page/menu.

[RokuCarly · Accepted solution]

Hi Community users!

Greetings from the Roku Community. 

We appreciate you informing us about the playback issues you've encountered with the ITVx app on your Roku device. We'd be happy to help you determine the cause of this and get you back on streaming. 

Before we proceed, we would appreciate it if you could provide us with the following details:

• Error messages prompted.
• Is this the only app you are having this issue with?

In the meantime, kindly try the following steps to help you troubleshoot this app:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

We need to make sure that these steps have been done precisely to work. You may also visit this support article related to this: How to resolve a channel playback issue

We'll be looking forward to your update!

Warm regards,
Carly

[JudyG1]

I’ve also had this problem since yesterday.  I’ve tried everything that’s been suggested but nothing works.  Other apps are fine.  ITVX will open to the point of ‘who’s watching’, then drops out when a name is selected and goes back to Roku Home Screen.  I don’t get an error message.  

[makaiguy]

ITVX contact info:  Online form