Apps & viewing

[Chesa]

I am logged into hoopla on my Roku. The search function works fine. when I select something I want to "borrow," I get "Borrow Failed." Sorry, it appears that something is wrong with your library card or PIN. Please double check...etc." Nothing is wrong with my library card or PIN as I am able to borrow and watch shows when I log into hoopla from my computer. Anyone have a solution to this?

[RokuCarly · Accepted solution]

We appreciate you joining us here in the Roku Community, @Chesa!

Thanks for letting us know about this. No worries! We'd be happy to provide further information about this.

Since this is a feature inside the Hoopla app on your Roku, it is highly recommended that you directly coordinate this with the service provider, as they manage and maintain their app on the Roku streaming platform independently. 

It's important to note that Roku simply hosts the channel on the platform and does not have direct management control over it.

You may reach them here: Hoopla Support

We hope you find this information helpful, and we hope this will get sorted out soon so you can continue streaming the Hoopla app at your convenience. 

Warm regards,
Carly