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bfab
Reel Rookie
‎08-26-2024 07:26 AM

ad info box stays on screen

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how can i remove the "ad 1 of 3" info box that showed up while streaming a program on amazon prime and stays in the upper right hand corner of the screen for everything, including when i switch to cable?

i am using a TCL Roku TV and have turned the TV off and back on, changed streaming services and switched to hdmi/cable. i have seen various discussions on the community page but have not seen a solution.  is there one?

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renojim
Community Streaming Expert
‎08-26-2024 12:51 PM

Re: ad info box stays on screen

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Instead of simply turning the TV off and on, perform a "System restart" under Settings->System->Power or unplug the power for several seconds.

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renojim
Community Streaming Expert
‎08-26-2024 12:51 PM

Re: ad info box stays on screen

Jump to solution

Instead of simply turning the TV off and on, perform a "System restart" under Settings->System->Power or unplug the power for several seconds.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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bfab
Reel Rookie
‎08-26-2024 02:41 PM

Re: ad info box stays on screen

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Thanks for the help - it worked!

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