Apps & viewing

[Zoomy]

Second update;

I spoke too soon.  My 2-3 day vacation from freezing after forwarding or reversing a YTTV recording has ended.

I just got a freeze after reversing a recording just a few seconds.

[RokuRiamie-D]

Thank you for keeping us posted @Zoomy,

We forwarded your device information to our Roku team, and they are currently working on it. We would really appreciate your patience and cooperation as we work on this matter.

Thank you for your understanding.

Cheers,
The Roku Community Team

[gjcnjc]

When, if ever, will there be answers to this issue??  Mine began about May 2024 when I first reported it and now again in Feb 2025.  And in March 2025 Issues have remained consistent almost a year. 

Seems very sad a company would go that long and not solve or just say can't solve the freezing issue.  How about my question from this Feb submission:   We have had about six good years using this Ultra and will happily buy the new 2024 Ultra release 4850 if you think that “might” (not will) fix the issue faster than waiting another long period of time for updates? LMK.

Thank YOU

Gene

[RokuRiamie-D · Accepted solution]

Thanks for keeping us posted @gjcnjc,

We would like to investigate the issue further. Please share to us the current OS version of the Roku device. Additionally, try the following details below:

Restart the Roku device:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

For more help, please visit our Roku support article: How to system restart your Roku streaming device.

Best,
Roku Community Team

[Zoomy]

As Gene reported, this as been going on about a year.  Nothing changes.  I've tried all the recommendations: ugrading, removing/reinstalling, etc.  I tried the lastest system restart recommendation yesterday; this is not the first time I tried that.  Things were OK for a day, but that means nothing, because you never know when the freezing will happen.

And it froze again this morning.  As on previous freezing events, it froze today when I started watching YTTV on TV1 with Roku1.  Moved to another room to resume the YTTV program on TV2 with Roku2.  Would not resume,  Black screen.  Reversed to beginning of program, and was able resume the program and FF to where I was.  This approach does not always work, and I have to watch YTTV by another, less convenient method.

And it doesn't appear to be a problem only in recorded programs.  A couple a days ago, it froze in a LIVE show, when I reversed a few seconds and tried to resume from that earlier point.

 I retired from working in software service for one of the US's largest computer companies.  Heads would have rolled if we had not fixed a problem in a year.   

  Stats from today's freeze.   Not that I expect much to come from reporting this.

Model: 3810X _ Roku Streaming Stick+

Serial: YH005F588319 (213975588319)

Software: 14.1.4  Build 7709-50

GC: 13.4.9

Timestamp: 2025-03-20T16:16:55Z

Issue ID 19-113-296 

UPDATE:

About 8 hours later, I tried to resume the same program that was frozen this morning, after I had unfrozen it by reversing to the start.  Now it's frozen again.  I IMMEDIATELY did a system reset, came back in, and it's still frozen.  Resetting the system is not a solution.

It does not like to stop a YTTV program and exit both YTTV and Roku and then pick up where you left off, be it a few minutes or hours later.

[RokuRiamie-D]

Thanks for the follow-up @Zoomy.

Our Roku team is working on this matter, and we'll keep you posted once we have more information.

Thank you for your understanding.

Cheers,
Roku Community Team

[RokuRiamie-D]

Hi @Zoomy and @gjcnjc,

We're checking in about your YouTube TV app freezing when fast-forwarding. Are you still having this issue? If so, please manually update your Roku device using the steps below:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

After updating, try again to check the YouTube app and let us know the current software version.

Keep us posted.

Roku Community Team

[Zoomy]

So far, it looks like it's no longer freezing.  I was away from home until a week ago, so I wasn't using my Roku, and it hasn't happened since I returned.  Looks good so far.

Just FYI, while I was 3000 miles away, on April 16 - 18, I was using a Roku in an Airbnb, and logging on to my own YTTV account.  It was freezing just like it did at home, but this was while using someone else's Roku.

[RokuTakashi]

Thanks for the update, @Zoomy 

Make sure to keep your Roku device up-to-date to ensure that the YouTube TV app works smoothly.

If you encounter the same issue, please inform us, and we'll assist you accordingly.

Happy Streaming!

Roku Community Team