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Mim1
Reel Rookie

Youtube App is not loading, please help

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I have a roku stuck - never had an issue with it, but for the past week only YouTube App has not been working, it only opens to the logo. 

All the other apps work fine. 

I've restarted WIFI, turned off and unplugged the roku stick and switched HDMI 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Youtube App is not loading, please help

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Thanks for reporting, @Mim1!

Looks like you're having issues accessing the YouTube app. We'll try to resolve this.

Have you also tried these steps below?

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still having issues? You can get more help here!

Roku Community Team

Emmanuel-D.
Roku Community Moderator

View solution in original post

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Youtube App is not loading, please help

Jump to solution

Thanks for reporting, @Mim1!

Looks like you're having issues accessing the YouTube app. We'll try to resolve this.

Have you also tried these steps below?

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still having issues? You can get more help here!

Roku Community Team

Emmanuel-D.
Roku Community Moderator
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Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!

For support, visit support.roku.com.