Apps & viewing

[bdpopeye]

Apparently Roku has no further solutions to this issue.  YouTube on my ultra works..but not smoothly. I.E...buffering, slow loading, black screens, frozen videos  etc..etc. We also have a Roku premiere in our bedroom. That device works excellent while viewing YouTube.

Hello Roku!!!..you need to fix these issues. Thank you.

[RokuJohnB]

Hi @bdpopeye @tmkraus @BillyBobLopez,

Thanks for sharing this information with us!

We will be glad to investigate this issue further. Can you please provide the following details that @RokuEmmanuel-D requested above?

Once we have this information, we can pass it along to our team for further investigation.

Thanks,
Roku Community Team

[bdpopeye]

"We will be glad to investigate this issue further. Can you please provide the following details that @RokuEmmanuel-D requested above?"

Model number...4801RW

Serial Number...X010004L9430

Soft ware...14.1

tracker ID..30-155-413

app build version...2.24 build 236

I don't know how to make a video to send you you. 

Thanks for any help.

[bdpopeye]

Magically my Roku ultra seems to be playing youtube videos just fine. No issues as of now. I'll see how it goes.

[RokuJohnB]

Thanks for keeping us posted, @bdpopeye!

Just wanted to drop you a line to say that if you are still having trouble or feel like your issue has not been fixed, please let us know. 

And don't forget, you can always get help at support.roku.com when you need it.

Thanks,
Roku Community Team

[rvtemple]

I was having the same issue every time I tried to load YouTube it just went blank and I had to hit the Home button to go back. I deleted the YouTube app, restarted my Roku TV, then reinstalled YouTube and it worked.  I had to sign into my YouTube account and everything is working fine so far.

[bdpopeye]

My Roku sometimes..usually once or twice a day will have no sound on YouTube. If I turn the TV off and on that usually fixes that issue. Another issue is buffering on YouTube. Very annoying. These issues only happen on the YouTube app. So what I do is use the playlet app. No issues there. None.

[Ran2It]

@John1000  .......  Not sure if this will help, but if you have an unused 32G microSD available, insert it, let the system format it, then see if it allows YouTube to load.  I've had the issue of YouTube not launching due to storage constraints. Now with a microSD card, no issues ...... Couldn't hurt to try.