Apps & viewing

[dmcarthur]

Well that's a good reason not to buy another Roku TV

[atc98092 · Accepted solution]

Not sure what your issue is. AMC+ is available on Roku devices as long as you are within their geographical service area. Here is what I copied from their support page:

In the US

• Subscribe directly at www.amcplus.com or via our AMC+ app
• Subscribe by adding AMC+ to your TV plan with Xfinity, Dish, DirecTV, Sling or Youtube TV
• Subscribe as a "channel" via Amazon Prime, Apple TV or The Roku Channel

In Canada

• Subscribe directly at www.amcplus.com or via our AMC+ app
• Subscribe as a "channel" via Amazon Prime, Apple TV or The Roku Channel

In Australia and New Zealand

• Subscribe directly at www.amcplus.com or via our AMC+ app
• Subscribe as a "channel" via Amazon Prime or Apple TV

In India

• Subscribe as a "channel" via Apple TV

In Spain

• Subscribe via Orange or Vodafone

Restrictions on the ad-supported plan

Please note that the monthly-with-ads plan is only available to purchase in the US currently. This plan cannot be used to access AMC+ while traveling outside the US.

If you don't live within one of those countries, then AMC+ is not available to you.

[Jpasci]

No fix for the amc plus app. Nothing works. Now that I've deleted app and reinstalled it says i don't have permissions to sign into the app. 

[RokuEuniceL · Accepted solution]

Hi @Jpasci,

Greetings from the Roku Community!

We understand you're having problems accessing the AMC Plus app on your Roku device. Have you tried the suggestions given above by @atc98092? 

If the issue persists after attempting the troubleshooting steps and videos from other channels play fine, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, that specific channel might need to be addressed with an update from them.

Please let us know if there is anything else we can do to help you.

Best regards,
Eunice

[Jpasci]

Tried everything. Even contacted amc plus, amc app works on every device except the roku TVs. I've had this problem with several apps, spectrum app won't even open on either tv. Netflix randomly crashes on an off. Done everything except buy a new tv.

[atc98092]

@Jpasci it's immaterial that an app works on other devices but not a Roku. The app is written in a completely different programming language on a Roku and there's really no commonality between them other than making them look and work the same. All the underlying programming is completely different. 

[zoielynn420]

I paid for a year but only got 6 months 

[RokuCarly]

Welcome to the Roku Community, @zoielynn420!

Thanks for reaching out here. We'd be happy to help you sort this out. 

Before proceeding, could you please confirm how you purchased this subscription? Is it directly from AMC Plus? If so, we highly recommend coordinating this with them as they manage their premium subscriptions independently. 

You may reach them here: AMC Plus Support

However, if you are billed via Roku, we recommend coordinating this with one of our live experts from our Accounts and Billing team. You may visit our Contact Us website to help you connect with the team. 

We hope this will be sorted out soon! 

Best regards,
Carly