Apps & viewing

[jprovan1]

The stereo option seems to work.

[Zia444]

The audio delay is back. Doh! 

I plugged directly into a USB on the TV, but it just keeps falling out of sync. I'm forced to use the Samsung Smart TV apps which stinks because my tv doesn't support  voice commands.

It's also most apparent to in YouTube but I checked it with other apps and also compared it to the smart app playback and only the. Roku lags. 

Is it just a bug? There's gotta be some kind of fix that actually works.

[RokuEmmanuel-D]

Hey there, @Zia444.

Thanks for getting back here!

We see that the issue has come back, and we'd like to know more about it.

Did you notice any recent software updates before this happened? If so, could you please provide the latest version of your Roku? (It can be found in Settings > System > About).

Please get back to us soon!

Roku Community Team

[Bugspray1974]

I just bought a Roku select & right away I noticed the sync problem. I tried everything & the only one that worked was

1 Press the Home button 5 times
2 Press the Up button 1 time
3 Press the Rewind button 2 times
4 Press the Fast Forward button 2 times. This will freeze your tv for a bit but it will then reboot itself  

im auto on preferred streaming & digital output format is stereo. Not sure if these settings matter but it seems ok now. 
I did all this about 24 hrs ago & so far the problem has been fixed. Good luck.

[Bugspray1974]

Forgot to mention I’m running a soundbar through optical. 

[HPDeskjet]

What a ridiculous answer.  For certain services, such as NowTV, people pay extra for surround sound, Dolby Atmos for example.  Why should people cripple their ROKU device and select stereo for a problem ROKU can't be bothered to solve?

[barney9376]

I use the Roku Android app, with a TCL TV. The app works well, however the bluetooth headphones are way out of sync. I use the manual delay adjustment section of the app, but 500ms is not enough delay. When I use 500ms, the sync is still off by about 50-100ms.

It would be great if the app had a larger delay range, like 0-750ms. That would solve my issue.

[Sandycat]

This is happening to me with my Roku Pro 4K TV. I have done everything shown in this thread and everyday, no matter what app I’m using, the audio becomes out of sync, it’s driving me crazy. What can I do to fix this permanently other than returning this TV and getting something else

[jmhabo]

Sandycat,

It seems to me, certain Roku TV audio configurations can introduces an audio lag. In my case, selecting "Custom" digital output format to pass DD 5.1 out of the optical port seemed to introduce a lag. My Roku TV doesn't have a sync adjustment. (The Roku Remote smartphone app sync procedure completes successfully but doesn't seem to do anything.) So if the audio lags the video, there is no way to correct it with a lag in the audio receiver (it will just make it worse). For me using "Passthrough" via the eARC port seemed to advanced the audio and a 60ms lag in my audio receiver synced the audio. If you're not using the TV's built-in speakers and don't have a receiver or sound bar with eARC support and an adjustable audio lag, there might not be a solution. I'm welcome to any comments or corrections on this.

[Sandycat]

jmhabo,

When I got this TV in November the man from Best Buy set it up with my Sony sound bar connected with the Optical ouput. This is an old soundbar that I was using with my old Sony TV but after awhile it was making some weird sounds so I turned it off and decided to just use the speakers of the TV. They sounded fine to me. I never disconnected the soundbar cable from the TV. I actually don’t remember if I had the problem when using the soundbar but have had the sync problem daily using the TV speakers. I am doing a test now and am using the soundbar again so I’ll see what happens. The whole problem is very frustrating. My Roku TV doesn’t have a sync adjustment either.