Apps & viewing

[Keldonjackson]

I am having issue. However, the reboot did not fix my problem. Anything else you recommend? Our TV is less than a year old.

[RokuJechealR · Accepted solution]

Hi @Keldonjackson,

Greetings from the Roku Community!

We understand that you are having a channel playback issue.
We would recommend performing a factory reset on your Roku TV to see if that will resolve the issue you're experiencing.

Perform the following steps with your Roku remote or the Roku mobile app.

• Press Home on your Roku remote
• Scroll and select Settings
• Select System
• Select Advanced system settings
• Select Factory reset
• Select Factory reset everything
• Follow the on-screen instructions

For more information, check out this link: How to system restart or factory reset your Roku streaming device.
Keep us Keep us posted on what you find out!

Best regards,

Chel