Apps & viewing

[Dultra]

3960RW- Roku Epress

Serial number: X026009901XX

Software version:14.5.4 build 5944

GC Version 13.9.8

Issue ID XX-171-459

have tried uninstalling and reinstalling. Updating resetting WiFi. Upgraded WiFi router and still have not found solution. Thank you 

[Jasminerose]

Roku Express 

Model 3960X - Roku Express 

Serial Number: X02600NRSP53

Software version: 14.5 

Build: 5944-ED

Device ID: S0KC34CRSP53

Issue ID: 53-173-645

Channel Build: Version 4.0 Build 9 

It had started to work for me for a few days but it has recently begun to not work again. This time some of the streaming shows aren't working anymore either. I have reset the Roku, and the wifi. I can't however uninstall the app, it doesn't give me the option, it only gives me the option to end my subscription. 

[RokuJohnB]

Hi @Dultra @Jasminerose,

Thanks for sharing these details with us.

We've passed your info on to the team so they can look into this issue more closely.

If you need anything else, please let us know.

Roku Community Team

[RMDSC]

Same problem here. it worked fine in the past, the began having problems a couple months ago after Roku software update. Three different Roku Ultra devices - 4800R, 4820R and 4850R.

[RokuJohnB]

Hi @RMDSC,

Greetings from the Roku Community!

Could you provide details to help us investigate this issue further?

• Roku device info (Settings> System> About)
• Tracker ID and GC ID (Press Home 5x, Back 5x, then share the ID with us)
• Could you share your photo or video clip with us?
• What troubleshooting steps have you tried so far?

We'll be looking forward to your reply!

Thanks,
Roku Community Team

[RMDSC]

Hello @RokuJohnB 
A photo or video of the condition would not be of value. The Univision NOW app loads, but when selecting a live channel just a spinning circle. Exit the app and try a 2nd time, the app loads, select channel and frozen video appears. Wait 3-4 minutes and it begins streaming normally.
Troubleshooting has involved updating the ROKU app, the Univision APP and even went so far as to purchase the latest ROKU Ultra and start fresh. All three Ultras have the same issue upon SW updates a couple months ago.
Attached is the requested info form one of the devices.

[RokuJohnB]

@RMDSC,

Thanks for sending over the details!

We've shared your info with our team so they can look into it more. We hope to get everything sorted out soon and appreciate your patience.

Roku Community Team

[CanasFamily]

Is there a solution for univision now? Why is the live channels are not working?

[RokuJohnB]

Hi everyone,

We want to double-check some details about this problem.

• Is the Univision live stream accessible and working on other platforms, such as the web or mobile app?
• Is this happening only on your Roku devices? Do you see these problems in all of them?

We will wait for your response!

Thanks,
Roku Community Team

[Dultra]

Only the roku, I have the mobile app and Apple TV. All good on those only Roku no live tv. Library is accessible