Apps & viewing

[tony_v]

Model: 3930X - Roku Express

Serial: X00400YLJ15G

Device ID: S008312LJ15G

Software version: 14.5 build 5937-AE

GC version: 13.8.10

Issue ID: 5G-149-400

Channel build version: 4.0 build 9

[RokuJohnB]

Hi @tony_v,

Thanks for the follow-up!

We’ve shared your information with our team, and they’ll investigate the issue further.
Thanks for your patience—we appreciate it.

Thanks again,
Roku Community Team

[tony_v]

Hello,

Can you please provide an update?

I just checked and it is still not working.

I tried uninstalling the Univision app, updating the Roku device, restarting the Roku, re-installing the app, and updating the Univision app... still not working...

Please advise

[RokuJohnB]

Hi, @tony_v.

Our team's currently looking into it.

Thanks for your patience—we'll keep you posted as we learn more.

Roku Community Team

[Dultra]

I also have the same problem and would like assistance thank you. Only live not working. 

[RokuJohnB]

Hi @Dultra,

Welcome!

To help us investigate further, please send over a few details.

• Roku device info (Settings> System> About)
• Tracker ID and GC ID (Press Home 5x, Back 5x, then share the ID with us)
• Could you share your photo or video clip with us?

Appreciate your help!

Cheers,
Roku Community Team

[Sahiram31]

I have been having issues with Univision app for a few days now. It will completely load some times and then all the sudden stop and freeze. I have also tired trouble shooting it any nothing seems to help it.

[CanasFamily]

I'm having the same issue. Tried everything that was advised. I  need assistance too.

[EstelaGarcia]

I am having the same issue. Only with Univision Now app’s Live Streaming. Please let me know what the solution is as well. Troubleshooting is not working. 

[RokuJohnB]

Hi @Sahiram31 @Sahiram31 @EstelaGarcia,

Thanks for the post.

Can you provide the requested information? Also, could you give more details about the troubleshooting steps you have taken so far?

Looking forward to hearing from you soon.

Thanks,
Roku Community Team