Apps & viewing

[asdfasdf1234]

The unit streams for a 20 min-1 hour then it crashes. I have to press the Home button and go through all the button presses to locate the channel I was watching.

Twice, the unit froze when I tried to adjust the volume. 
Once, the program just stopped playing.
Once, Netflix reception stopped.

Check connection tested ok. 

[RokuTakashi · Accepted solution]

Hi, @asdfasdf1234 

Greetings, and welcome to the Roku Community.

We noticed in your post that you've encountered an issue with freezing and crashing on your Roku device, and we're here to help you address the problem at hand. For this matter, let's perform a troubleshooting step to resolve the issue. Kindly follow the instructions below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once this has been performed, kindly check to see if you notice any improvements.

Please keep us posted on what you find out.

Best wishes,
Kash