Help

Apps & viewing

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sunflower17
Reel Rookie
‎05-28-2023 08:59 AM

Unable to play certain shows on MAX

I am unable to watch Succession on MAX. Other shows work but for some reason, Succession will stop and show an error code. I have tried updating the app, signing out and back in, removing the app and reinstalling it with no success.  It works fine on my laptop. I tried contacting MAX support but they could not help me.  Never had any issues before the app transition to MAX.

0 Kudos
2 REPLIES 2
atc98092
Community Streaming Expert
‎05-28-2023 12:56 PM

Re: Unable to play certain shows on MAX

I just tried Succession on my Ultra 4800 without a problem. When you removed the channel, did you reboot your Roku before installing it again? If not, the uninstall was not completed. 

What is the model number of your Roku player?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
sunflower17
Reel Rookie
‎05-28-2023 01:03 PM

Re: Unable to play certain shows on MAX

I have a roku express model 829610003252. I did not reboot before i reinstalled. I will try that thank you! 

0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!