Apps & viewing

[DenisP1]

When I turn on the Roku channel app on my Hisense Roku TV, I see the shows and episodes guide however I’m unable to watch any show, I just get the splash screen and no content. I’ve tried multiple fixes but nothing seems to work. Any suggestions?

TV is 10’ away from the router, watch tv from an OTA antenna and I live in Canada.

Any help will be appreciated.

Denis P

[RokuJohnB]

Hey @DenisP1,

Welcome!

It seems that you are unable to launch any show or content. We're happy to investigate further.

• Is this happening only to one channel, or is it on all channels that you are trying to access?
• What troubleshooting steps have you taken so far?
• When did the issue start?

Looking forward to hearing from you soon.

Thanks,
Roku Community Team

[DenisP1]

I’ve only recently tried Roku channel streaming. The issue happens to all Roku programs, I can stream from Plex with no issues, however it is limited in programs. I’ve noticed quite a few interesting programs on the Roku channel (example Portals to **bleep**) I can see the menu with all the episodes however when I click on one a screen appears with an image in the upper right corner but nothing happens, I’ve even left it for 15 minutes with nothing changing.

[DenisP1]

Forgot to mention I tried rebooting the system, unloading and reloading the app on the tv, also, unable to load the app from Amazon for the firestick.

[RokuJohnB]

Hi @DenisP1,

Thanks for keeping us posted!

We appreciate the information you have provided. Do you have cellular data so we can try connecting your device to your hotspot?

We'll wait for your response.

Roku Community Team

[DenisP1]

Tried connecting to my hotspot, no luck, keep getting error message 014, other devices connect to the hotspot however.

[RokuJohnB · Accepted solution]

Thanks for sharing these details, @DenisP1!

Error codes 009, 14, 14.10, 14.11, 14.30, 14.50, 14.62, and 14.64 indicate that your streaming device cannot connect to the internet. For further information, please refer to this support article.

Give this a try and see if it helps with what you're experiencing.

Roku Community Team