Apps & viewing

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trailers in the roku channel

Wouldn’t it be nice if they always played versus kicking you out of the app?

 Would it not be nice if there was an easy way to leave feedback?  When there is not that tells me either they don’t care or don’t know how to fix it

Tags (1)
0 Kudos
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Trailers in the roku channel

Welcome to the Roku Community, @Toomanysteps!

Thanks for informing us about the playback issues you're currently experiencing on The Roku Channel. We'd be happy to suggest some steps to help you get back on streaming. 

Kindly follow the steps provided below to help you:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

For reference, you may visit this support article related to this: How to resolve a channel playback issue

Keep us posted!

Warm regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Community is Temporarily in Read-Only Mode!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. You will not be able to log in or post new comments or kudos during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 12 and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

Thanks for your patience — we’re excited to share what’s next!