Apps & viewing

[tfw1]

I have an issue with their Roku Express (3930r) after a hard reset due to a failed update. The episode display format in some programs changed from "Season nn Episode nn" to "S E". This means I have to manually write each episode previously viewed. Not happy. How can I fix this problem.

[tfw1]

I have an issue with their Roku Express (3930r) after a hard reset due to a failed update. The episode display format in some Roku apps changed from "Season Episode" to "S E". That is the actual season of the program as well as the specific episode would display. Now it just shows "SE" not useful at all. A chat with an advisor said it would be looked at. That was two weeks ago and still the same problem.

This Problem makes it impossible to know which Season and Episode is next up. 

I have to write everything down on a sheet of paper. 

Not happy that there is NO WAY to DIRECTLY contact support. Their menu of choices is Not helpful. 

Can Anyone contact these support/developer people to fix this problem? 

Thanking you in advance for your kindness. 

[RokuTakashi]

Hi, @tfw1 

Thanks for reaching out.

I understand that you've encountered an issue with your Roku Express having a text issue after a failed update, and I'd like to gather additional information for us to take a look.

Can you share with us the details below?

• Did you attempt to update your Roku Express to the latest software again?
• On what specific app is the issue happening?
• Can you send us an image referring to the issue?

You can also provide other necessary information that will help us review this further.

Keep us posted.

Thanks,

Roku Community Team

[RokuEmmanuel-D]

Hi there, @tfw1.

Thanks for reaching out here!

Could you please share a photo of the issue so we can look into it further? Also, on what specific channel is this happening?

We'll wait for your response.

Roku Community Team

[tfw1]

I have updated to the latest version. 

It is happening on Roku Channel. The affected programming is: Ironside, Rockford Files, 2 Broke Girls, A touch of Frost, Midsomer murders, Kavanagh Q.C. and others. 

I'm not finding a way to upload a picture of the problem I am experiencing. 

[tfw1]

Warm greetings RokuTakashi

Thank you for your kind reply.

I updated my Roku Express to the latest software. 

This is happening on Roku. The affected programs are Ironside, Rockford Files, 2 Broke Girls, A touch of Frost, Midsomer Murders, Kavanagh Q.C. and other programs. 

I can't find how to upload a file of the screen picture depicting the problem I am experiencing. 

[AvsGunnar]

@tfw1 

Have seen this issue a few times when using the Roku Channel to watch a series.  Relatively new development and does not happen every time, for every series.  

I have just been clicking on it and it will load the episode in line. (can then deduce which was the last episode I watched in that series).  However, if you select the 'Episodes' button right above it, you will notice there is a little purple bar under the thumbnail of the episode number that indicates how much of that episode was watched. (ie. no purple bar means you haven't watched it yet).  The progress bar is a little thin so you may have trouble seeing it.

I have not yet come across a way that fixes the SE issue yet though so it displays correctly.  Sometimes, selecting it from 'Continue Watching' will display it correctly, but not always.

---

@RokuEmmanuel-D 

Here is a screenshot of the image.  This series has a number of episodes free via the Roku Channel currently.  If you stop watching an episode and return to the episode screen, you will notice simple SE displayed where normally the full season and episode info would be. 

The second image is how it should display (and sometimes does, but not always).  Seems like a glitch somewhere.

 

[AvsGunnar]

@tfw1 and @RokuTakashi and @RokuEmmanuel-D 

I uploaded some images to your other thread with the same issue.  Perhaps these threads can be consolidated/merged.

https://community.roku.com/t5/Channels-viewing/The-episode-display-format-in-some-programs-changed-f...

[RokuEmmanuel-D]

Hey, @AvsGunnar and @tfw1!

Thanks for sharing more info! We’ll let the team know and take a closer look. We’ll keep you updated, so hang tight!

Thanks again,
Roku Community Team