Apps & viewing

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Thomkat910
Newbie

Subscription renewed and card charged but content will not play.

Jump to solution

I renewed my subscription to the ALLBLK channel through Roku and received confirmation that my card was charged for a yearly subscription but it will not play anything. when attempting to play content I get an error "You can only link one ALLBLK subscription with your RokuTV account. Please go to web if you need to subscribe to a second plan. 2500-000000-607"

0 Kudos
1 Solution

Accepted Solutions
RokuJechealR
Retired Moderator

Re: Subscription renewed and card charged but content will not play.

Jump to solution

Hi @Thomkat910,

Welcome to the Roku Community!

For more information about that channel's subscription policy and functionality, you'll want to contact the channel's customer support team to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach them here: ALLBLK Support

Please let us know if there's anything else we can help you with.

All the best,

Chel

Jecheal R.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuJechealR
Retired Moderator

Re: Subscription renewed and card charged but content will not play.

Jump to solution

Hi @Thomkat910,

Welcome to the Roku Community!

For more information about that channel's subscription policy and functionality, you'll want to contact the channel's customer support team to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach them here: ALLBLK Support

Please let us know if there's anything else we can help you with.

All the best,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!