Apps & viewing

[Ghostglen]

Hi--

Connected to a wall plug. Reset the device multiple times. Tried connecting through a phone hotspot. Still stuck in the same loop. Any other ideas??

Thanks in advance. Really frustrating. Product useless if this can't be fixed, obviously.

[RokuCarly]

A warm welcome here in the Roku community, @Ghostglen!

Thanks for raising your concern with us. Worry no more, as we are here to find you the best resolution possible.

May we first know which Roku streaming player you are having this issue with? In addition, is this the first time you are setting up the device? Also, would you mind sending us a photo or video clip of it for reference? So we can assess the situation better and provide you with an accurate resolution. 

We'll be anticipating your response!

Thanks,
Carly