Apps & viewing

[GRBC]

I’m trying to watch the movie Stormy Monday on The Roku Channel but it has no sound. I’ve tried to watch it on my TV and my phone and I experience the same problem. I don’t have that problem with anything else on the menu so I think it’s an issue with the movie itself. Has anyone else experienced this?

[diana658h]

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@GRBC wrote:

I’m trying to watch the movie Stormy Monday on The Roku Channel but it has no sound. I’ve tried to watch it on my TV and my phone and I experience the same problem. I don’t have that problem with anything else on the menu so I think it’s an issue with the movie itself. Has anyone else experienced this?

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Hello, @GRBC 

You’re not alone in experiencing sound issues with the movie “Stormy Monday” on The Roku Channel. If the problem is isolated to this specific movie and occurs across different devices, it’s likely an issue with the movie’s audio on the channel itself.

While waiting for a potential fix from The Roku Channel, you might want to try the following general troubleshooting steps to see if they help:

Restart the App: Close and reopen The Roku Channel app on your devices.
Check for Updates: Ensure that The Roku Channel app is updated to the latest version.
Reboot Devices: Restart your TV and phone to clear any temporary glitches.
Check Audio Settings: Go to the audio settings on your Roku device and ensure they are configured correctly. see here: https://support.roku.com/article/208755518

I hope this step is helpful for you.

Best Regard,
diana658h

[renojim]

When it first starts playing, press the Up arrow to get to "Captions & audio track" and then go down to "Audio track" and choose "Other".  You can also get there by pressing * on your remote while the video is playing and then going to "Accessibility & language".

[makaiguy]

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@renojim wrote:

When it first starts playing, press the Up arrow to get to "Captions & audio track" and then go down to "Audio track" and choose "Other".  You can also get there by pressing * on your remote while the video is playing and then going to "Accessibility & language".

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My system only shows one available audio track for Stormy Monday, "English (US)",  so there is no other track to try.  Checked on a Streaming Stick 3600 and an Ultra 4800.  I get no audio on either.

[renojim]

@makaiguy, interesting.  On both my 4800 and 3600 I get two audio tracks with one being labeled "Other - Dolby audio".  On my 3920, I only get the silent "English" track.  On the TRC website when I could get it to play at all (today I can't), it only had the silent English track.

Even if I pick the "Other" track, while I get audio, the video is unwatchable as it's very jerky.  So I can get a good video and no sound or a jerky video with sound.  🙂

@RokuMary-F  might want to take a look at this messed up movie.

[GRBC]

Thanks to everyone for your tips. Unfortunately, it seems to be a problem with the movie itself. I only have the English audio track as an option but it doesn’t seem to be working in this movie.

[makaiguy]

Paging @RokuMaryEF - as RokuMary-F has an updated username.

[RokuCarly]

Hi Community users!

Thank you for bringing this to our attention. We want to assure you that we take this matter seriously and will promptly escalate it to the appropriate Roku team for a thorough investigation and necessary corrections.

Your continuous support and patience as we work on this are highly appreciated. 

Best regards,
Carly

[GRBC]

Unfortunately, this movie continues to be without sound. It’s a shame because it’s supposed to be pretty good.

[GRBC]

Amazingly enough, this movie still has no sound. Somebody should do quality control around here.