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robertsyl13
Reel Rookie
‎05-09-2024 07:41 AM

Spectrum tv app needs to be signed into everytime I use it.

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What can I do to fix this problem?

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RokuJanadeeK
Retired Moderator
‎05-09-2024 08:06 AM

Re: Spectrum tv app needs to be signed into everytime I use it.

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Hi @robertsyl13,

Thank you for reporting this issue to the Roku Community!
 
We understand that you are unable to stream the Spectrum channel. We're happy to help. We would recommend the basic troubleshooting sequence below:
 
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
If the issue is persistent, we highly suggest that you contact Spectrum Support.
 
We hope this helps. Let us know if you have further inquiries.
 
All the best,
Janadee
Nadee K.
Roku Community Moderator

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RokuJanadeeK
Retired Moderator
‎05-09-2024 08:06 AM

Re: Spectrum tv app needs to be signed into everytime I use it.

Jump to solution
Hi @robertsyl13,

Thank you for reporting this issue to the Roku Community!
 
We understand that you are unable to stream the Spectrum channel. We're happy to help. We would recommend the basic troubleshooting sequence below:
 
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
If the issue is persistent, we highly suggest that you contact Spectrum Support.
 
We hope this helps. Let us know if you have further inquiries.
 
All the best,
Janadee
Nadee K.
Roku Community Moderator
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