Apps & viewing

[Pcoh]

Spectrum app, select, confirms subscription, then a black screen.  I have unplugged Roku and reset still have the problem. 

If I wait long enough I get the Spectrum error code RL 999.

I can open other apps with a problem, so I know my wifi is working.

Very frustrating 😕. I have also heard Roku is no longer working with Spectrum.  Is this true?

Why does this continue to happen?

[RokuERey · Accepted solution]

Hi @Pcoh,

Thanks for reaching us here in the Roku Community!

We appreciate you for sharing your reports about this and for the troubleshooting steps you've tried. We would recommend to check for additional troubleshooting provided by our support page here: How to resolve a channel playback issue - Roku Support.

If the problem persists, we would suggest reporting this to the channel support team for extra help.

You can reach them here directly at Spectrum Support & Help Center.

Thanks,
Rey