Apps & viewing

[WetDog]

When I start up and attempt to open the Spectrum app I see the screen (see pic) "Do you want to continue watching Spectrum TV?"  I have only one option to "Keep watching".  Clicking on this brings up a blank screen.  If I click on the home button I'm brought back to the home screen and all works from this point on.

This happens each time I turn on the TV and open the Spectrum app.  All other apps open normally.

Help?  Thanks!

[JWS9518]

@WetDog That is a quirk that is specific to the Spectrum app, not a Roku issue.  I have that frequently happen to me on the Spectrum app as well.  Usually, you should be able to hit the ok button the Roku remote, and your channel should come up normally, but that doesn't always work in my experience.

You should report that bug directly to Spectrum although they are particularly slow about responding to fix bug issues.    

You could try doing a system restart or unplugging power and see if that clears the issue, but it is something that happens frequently with that particular app.

[WetDog]

Thanks for the info.  You're probably correct about this.  I've done all but a factory reset of the stick, which probably wouldn't make any difference.  I've mentioned other, very minor issues to Spectrum and they've been of no help.  Spectrum pushes Xumo, which we also have on another tv and works well.

In the grand scheme of things I shouldn't be losing sleep over this.  But life is too short not to lose sleep over trivia.

[RokuEmmanuel-D]

Thanks for reaching out here, @WetDog!

Looks like you're having trouble accessing the Spectrum app, and we'll try to help!

Have you also tried these steps below?

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

If still unresolved, try contacting the channel provider here!

Roku Community Team