Apps & viewing

[WetDog]

On a Vizio tv I stream the Spectrum App using a Roku Streaming Stick.  I set the startup channel on Spectrum.  But when I return to the home screen or completely shut down, the desired channel for startup does not appear when I enter the Spectrum app.  (It does appear correctly using a Xumo box.).  However, if I exit by going to the top menu of the Spectrum app and click on the square with the arrow, (next to the settings gear), the startup channel is preserved and appears when I return to the Spectrum app.

Is this normal?  Requiring this odd app exit seems unusual.

Thanks.

[RokuJharra-Q]

@WetDog 

Thanks for reaching out regarding the Spectrum app. We're here to help!

Here’s a quick fix you can try to see if it does the trick.

1. Remove the app: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove app and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Reinstall the app: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still, crashing? Here are more troubleshooting tips!

Roku Community Team

[WetDog]

Thanks for the suggestion.  I could easily reinstall the app; however, there are good indications the issue would not be resolved by doing so.

1)  Contrary to your message, the app is not "crashing".  It simply fails to load as desired with the startup channel specified.

2)  This problem occurs on two of our tvs, each using its own Roku stick.

3)  This issue has been posted as a YouTube video by another user with a Roku TV (not a stick).

4)  Spectrum advises this is how Roku devices interact with the Spectrum app.  Bug!

[RokuEmmanuel-D]

Thanks for replying, @WetDog!

Sure, could you give the troubleshooting steps from @RokuJharra-Q a shot to restart the app? After that, you can check out how to set up the Startup Channel feature in the steps below.

1. Sign in to the Spectrum TV App.
2. Select the Settings tab.
3. Select Preferences.
4. Choose Startup Channel and then Manage Startup Channel. Make sure Startup Channel is toggled ON.

Then, close the app and see if the channel you want to launch automatically starts up. If it still doesn't appear after following the steps, it is a good idea to contact the Spectrum TV app support. 

We hope it gets fixed soon!

Roku Community Team

[WetDog]

Greetings:

As I previously stated, I've already contacted Spectrum regarding this issue.  I've been advised by Spectrum that Roku devices are designed (presumably unintentionally) to operate this way with the Spectrum app. 

So, I dismiss this as a Roku bug and live with it.

Thanks

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @WetDog!

This is an interesting issue, and we'd like to dive deeper into it. Could you share some info so we can pass this on to the right team for review?

• Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times, then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

We look forward to hearing from you!

Roku Community Team