Apps & viewing

[Rchas]

I am having a similar issue with a new Roku ultra 4802x.  The video speeds up and sound cuts out. This happens with multiple apps including prime, Hulu and YouTube.  The Roku needs to be rebooted every time it happens. I have checked connection speeds and tried new cables.

[RokuJechealR · Accepted solution]

Hi @Rchas,

Welcome, and thanks for your first post here in the Roku Community!

Have you tried removing the affected channel and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
   
   • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

Please let us know how it goes.

All the best,

Chel