Apps & viewing

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lois-sez
Reel Rookie

Re: Sound but no picture on every channel

Jump to solution

This keeps happening to me, too. Have gone through lo-o-o-o-ong sessions to resolve. I get it only to have the problem back the next time I turn the tv on. I'm using a "simple Roku streaming stick" on a Supersonic tv.

Roku: there is clearly a lot of us with this problem. PLEASE fix it & email us if there's still more to do without having to troubleshoot it every time we turn the tv on!

0 Kudos
Lois-sez
Reel Rookie

Re: Sound but no picture on every channel

Jump to solution

This is happening to me daily. I shouldn't need to do a long "chat" each day. I've followed your instructions & am currently stuck on the "Unable to detect TV's resolution" screen with whatever "Continue with 720p" means.

My Supersonic tv is working, My "simple Roku streaming stick" is working, but once  I get to the "Unable to detect TV's resolution" screen I'm totally stuck.

0 Kudos
Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!