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lpearce77
Reel Rookie
‎12-14-2023 07:51 PM

Signing in when I have started subscribing

  • I’m getting that same message too. Bought through acorn app. Went to acorn via Roku and that doesn’t register that I have a subscription so not sure why it’s telling me to go to acorn via Roku. Did you have any luck fixing it? 
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RokuERey
Retired Moderator
‎12-15-2023 02:26 PM

Re: Signing in when I have started subscribing

Hi @lpearce77,

Thanks for reaching out here in the Roku Community!

We'd like to be of assistance here and see how we can get you up and running. Try accessing it to a standalone app to see if you're able to access it using those credentials.

Please keep us posted!

Regards,

Rey

ERey.
Roku Community Moderator
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Community is Being Upgraded!

We’re upgrading Roku Community to bring you a faster, more mobile-friendly experience. You may notice limited functionality or read-only access during this time. Read more here.

Planned Downtime:
Community will be unavailable for up to 24–48 hours during the upgrade window during the week of May 19th and you may notice reduced functionality. In the meantime, for additional assistance, visit our Support Site.

We're sorry for this disruption — we’re excited to share what’s next!