Apps & viewing

[JimBob]

It used to play the next episode automatically, but now it goes to a dark screen. I have to back out of the show and play the next one manually. It happens no matter which show I watch. 

[RokuKarla · Accepted solution]

Hello @JimBob

Thanks for reaching out here in the Community!

In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know how it goes!

Regards,
Karla

[JimBob]

It is on the Roku channel itself, that is doing it. But I will give it a try. 

[JimBob · Accepted solution]

It is back to normal. I didn't have to reinstall the app. I think it might've just been a bug last night. Thank you for your help

[JimBob]

I accidentally tapped the mark as solution button, as I was scrolling. Sorry about that. 

[RokuMary-F]

Hi @JimBob,

Thanks for the update regarding your playback issue with The Roku Channel.

We're glad to know it's working now. Happy Streaming!

Let us know if you have any other questions, and have a good day!


Best regards,
Mary