Apps & viewing

[RokuRiamie-D]

Hi @Tlmiz,

Just checking in to see if you’re still having trouble with the Roku Channel on the Roku TV. If you are, try to update the Roku TV by following these steps:

1. Go to Settings
2. System
3. Software update
4. Hit Check Now to see if there’s an update.

After that, try again to play content on the Roku Channel. If the issue continues, send a screenshot of the tracker ID screen by pressing Home 5x, then Back 5x.

Looking forward to your reply.

Roku Community Team

[Tlmiz]

Everything is still exactly the same after doing these updates often 

[RokuRiamie-D]

@Tlmiz,

Thanks for providing the screenshot of the tracker ID screen.

We have forwarded it to our team and we'll get back to you as soon as we have more info about this.

Roku Community!

[Tlmiz]

thank you. This is about the 4th time I’ve provided that info and nothing has changed. I appreciate help to get this fixed 

[denzels]

Hi. Just found this response in my junk email. Yeah i tried everything...nothing has changed. Uninstalling, reinstalling, software updating, etc etc etc.... Given up on trying to use the ROKU channel. Too bad really. I used to really like it.

[RokuRiamie-D]

Hi @denzels,

Thanks for sharing your concern!

Please provide us with the following information, which we have posted on this thread, to help us investigate the issue further.

Keep us posted.

Roku Community Team

[RokuRiamie-D]

Hey @Tlmiz,

Greetings!

We would like to follow up regarding your issue with The Roku Channel on your Roku TV, which is not playing any content. Are you still experiencing this issue?

Keep us posted.

Roku Community Team

[Tlmiz]

Despite my multiple message and following all suggestions, providing videos, providing info on the screen, nothing ever changed.

[RokuEmmanuel-D]

Thanks for the follow-up, @Tlmiz!

We see that you're still experiencing the issue. Could you tell us where you're currently located so we can check further? Also, what is your internet service provider?

We look forward to hearing from you!

Roku Community Team