Apps & viewing

[Dunndad]

This is absolutely ridiculous. My Ultra quits out of any channel after less than a minute. Tried the following solutions;

reboot roku

switch power outlet

try new hdmi cable

try different tv

did a factory reset

bought a new Ultra Roku and tried

NONE OF THESE SOLVE THE PROBLEM!

The only thing that worked was buying a Google Cromecast.

After almost 10 years, I have to say Goodbye Roku.

[RokuMary-F]

Hi @Dunndad,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing with your Roku device and all of the troubleshooting you've done. We sincerely apologized if you are having this issue and we will work with you to know what went wrong so we can assist you further and fix the issue

We also recommend disconnecting your router first, restarting your device then connecting your wireless network to see if you are seeing the same issue.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.


Best regards,
Mary