Apps & viewing

[Ryd1212]

My Roku Express in my bedroom is not working. On the YouTube app, I can only watch a video for a short amount of time before the device restarts itself. I cannot use Disney+ because it always restarts itself. Every once in a while, it decides to work but everything is very slow. When it restarts, I see the Roku letters bouncing up and down. It’s not my Wifi, and I have tried manually restarting and factory reset of my Roku.

[RokuKariza-D]

Hey @Ryd1212

Thanks for letting us know about the issue you're experiencing.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. 

Let us know if there's any difference after.

All the best,
Kariza