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AwesomeDale
Reel Rookie
‎01-02-2022 11:39 AM

Roku Channel - Subscribed to This Old House Premium and it is still playing commercials!

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I subscribed and paid for the This Old House premium subscription from the Roku Channel to get commercial-free access to all episodes. After streaming the first episode commercial-free, now it keeps playing commercials in the middle of each episode! What do I need to do to eliminate the commercials?!?

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RokuDanny-R
Retired Moderator
‎01-04-2022 03:50 PM

Re: Roku Channel - Subscribed to This Old House Premium and it is still playing commercials!

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@AwesomeDale

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator

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3 REPLIES 3
RokuDanny-R
Retired Moderator
‎01-04-2022 03:50 PM

Re: Roku Channel - Subscribed to This Old House Premium and it is still playing commercials!

Jump to solution

@AwesomeDale

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Ksillman05
Streaming Star
‎06-22-2023 10:04 AM

Re: Roku Channel - Subscribed to This Old House Premium and it is still playing commercials!

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Same here.

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GRB4040
Reel Rookie
‎07-20-2024 11:27 AM

Re: Roku Channel - Subscribed to This Old House Premium and it is still playing commercials!

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I am having the same issue starting yesterday.  Contacted (through chat) support and the person did not have a clue.  I have cancelled my Premium subscription and suggest everyone do the same.

ROKU channel IT and support personnel are generally useless.

 

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